Privacy Policy

After reviewing this policy, if you have additional questions, want more information about our privacy practices, or would like to make a complaint, please contact us by e-mail at support@sgstoolsandparts.com.au.

SGS Tools and Parts is committed to protecting your privacy in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles. This policy outlines how we collect, use, disclose, and manage your personal information.

When you visit our website, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support. In this Privacy Policy, we refer to any information that can identify an individual as “Personal Information”.

Purpose of collection: to load the Site accurately and perform analytics on Site usage to help us improve performance. This information may include browser type and version, IP address, time zone, cookie data, pages or products viewed, search terms, and interactions with the Site.

Purpose of collection: to provide products and services, process payments, arrange shipping, provide order confirmations, communicate with you, screen orders for fraud, and, where you have opted in, send marketing or product updates.

We do not store your payment card details on our servers. Card and payment processing is handled securely through Stripe, so your payment information is managed by a specialist payment provider rather than held by SGS Tools and Parts.

This may include your name, billing and shipping addresses, email address, and phone number.

Purpose of collection: to assist you with enquiries, returns, or product support. This information is collected directly from you through our support channels.

We may share your personal information with trusted third-party service providers to help us operate our business, provide services to you, and fulfil our contractual obligations.

For example, we use ecommerce, payment, shipping, analytics, and marketing providers to support the Site. We may also disclose personal information where required by law, including to comply with a subpoena, search warrant, or other lawful request for information.

We may use your personal information to provide you with targeted advertising or marketing communications we believe may be relevant or of interest to you. This may include cookies and similar tracking technologies.

We may share information about your use of the Site, your purchases, and your interaction with our ads across other websites with advertising partners such as Google or Meta, where permitted.

Cookies are small text files stored on your device that help our website function properly and allow us to analyse performance and personalise your experience. Some cookies are essential for site functionality, while others are used for analytics or targeted advertising.

Types of cookies we use include essential cookies, analytics cookies, and marketing cookies. You can adjust your browser settings to block or delete cookies at any time, although this may affect site functionality.

We use your personal information to provide and improve our services. This includes offering products for sale, processing payments, fulfilling orders, shipping and delivery, providing customer support, and sending you updates where you have opted in.

We only collect and use personal information where it is reasonably necessary for our business activities and in accordance with the Privacy Act 1988 (Cth).

SGS Tools and Parts does not sell your personal information to third parties. We only share your information with trusted service providers where it is reasonably necessary to deliver our services.

Under the Privacy Act 1988 (Cth), you have the right to request access to the personal information we hold about you. You can also ask us to correct any information that is inaccurate, out of date, incomplete, or misleading.

To make a request, contact us at support@sgstoolsandparts.com.au. We may ask you to verify your identity before processing your request.

Some of your personal information may be stored or processed outside of Australia by third-party providers. We take reasonable steps to ensure any overseas handling meets Australian Privacy Principles and offers appropriate safeguards.

Our Site is not intended for individuals under the age of 13. We do not knowingly collect personal information from children.

If you are not satisfied with our response to your complaint, you have the right to lodge your complaint with the relevant privacy or data protection authority.

We may update this Privacy Policy from time to time in order to reflect changes to our practices or for other operational, legal, or regulatory reasons.