Information
FAQ / Contact Us
Need help with an order, product, delivery, return, or warranty issue? Use the details below and include your order number if you have one.
How to contact us
Email support@sgstoolsandparts.com.au and include your order number, product name, or return reference if you have one.
Common questions
We can help with shipping, tracking, compatibility, battery selection, product setup, returns, and warranty questions.
If your message is about a damaged or incorrect item, please include photos where possible.
What to include
- Your order number or receipt number.
- The product name or slug.
- Photos if you are asking about damage or a return.
- A short description of what you need help with.
What we can help with
- Product and compatibility questions.
- Shipping, tracking, and delivery follow-up.
- Returns, exchanges, warranty, and refund status.